Freshservice is an ITIL-aligned IT service management (ITSM) platform from Freshworks (Chennai). Used by 60,000+ companies globally, Freshservice helps Indian IT teams manage incidents, service requests, assets, and change management from a single dashboard — with INR billing and local support.
Why Indian IT teams choose Freshservice: Freshservice is simpler to implement than ServiceNow or BMC Remedy — most Indian companies go live in 2–4 weeks. The self-service portal reduces IT ticket volume by 30–40% as employees resolve common issues themselves.
Go-live in 2–4 weeks (vs 3–6 months for ServiceNow)
Self-service portal reduces ticket volume 30–40%
Freddy AI for ticket classification and suggestions
INR billing + GST invoice
Indian IT compliance reporting (ISO 20000 ready)
Freshservice asset management for Indian companies: Freshservice ITAM (IT Asset Management) discovers and tracks all hardware and software assets automatically — laptops, servers, licences, and cloud resources. For Indian companies managing 100+ endpoints, automated asset discovery prevents shadow IT and licence compliance risk.
Automatic endpoint discovery
Software licence management
Hardware asset lifecycle tracking
Cloud asset visibility (AWS, Azure)
Hardware depreciation tracking for Indian accounting
Frequently Asked Questions
Is Freshservice suitable for a 50-person Indian company?
Yes — Freshservice Starter at ₹1,799/agent/month is ideal for 3–5 IT agents supporting 50–200 employees. You get a full service desk, asset management, and SLA tracking for ₹5,400–9,000/month — significantly cheaper than enterprise ITSM tools.
Can Freshservice integrate with Zoho or SAP used by Indian companies?
Yes. Freshservice has pre-built integrations with Zoho (CRM, People), SAP, Azure AD, Google Workspace, and Microsoft 365. Custom integrations are possible via REST API and Freshworks Marketplace.
Set up Freshservice for your Indian IT team — free 21-day trial, INR quote, and implementation support included.