How GoTo Enables Secure Remote Work & IT Management for Indian Businesses
As Indian businesses embrace hybrid and remote work, IT teams need a reliable way to support employees from anywhere — without compromising security. GoTo Technologies provides secure remote access, remote IT support, and endpoint management on a single platform. National IT Service is an authorised GoTo partner helping Indian companies set up and manage remote work infrastructure.
GoTo Resolve — Fix Employee Issues Without Being Present: IT teams at Indian companies often spend hours travelling between offices or waiting for employees to come in for simple support issues. GoTo Resolve lets your IT team remotely access any employee's computer — Windows or Mac — to diagnose and fix issues in minutes. Session recordings and audit logs keep IT operations compliant and accountable.
Instant remote desktop access to any device
Unattended access for servers and workstations
Full session recording for audit trails
Built-in ticketing and helpdesk workflows
Works across offices in Delhi, Mumbai, Bengaluru and beyond
GoTo Connect — Cloud Business Phone System: GoTo Connect replaces traditional office PBX with a cloud phone system that works on any device — laptop, mobile, or desk phone. Indian businesses can have a single phone number with IVR routing across cities, without expensive hardware. Employees working from home take calls on their mobile just like they're in the office.
Cloud PBX — no hardware to maintain
IVR and auto-attendant for professional call handling
Softphone app for Windows, Mac, iOS, Android
Call recording for compliance and training
Video meetings integrated with calling
Secure Remote Access — Control Who Connects to What: GoTo's secure remote access ensures only authorised employees can connect to company systems. Role-based access controls mean your sales team can only access CRM, while your finance team accesses accounts software. All sessions are encrypted and logged — meeting CERT-In 2022 audit requirements for event logging.
Role-based access — restrict by user and resource
AES-256 encryption on all remote sessions
Multi-factor authentication before access
CERT-In compliant session logs
Access from any network — office, home, 4G
Endpoint Management — Manage All Devices from One Console: GoTo's endpoint management capability allows IT admins to deploy software, apply security policies, and push updates to all company devices without physically touching them. For companies with employees across multiple cities, this eliminates the need for local IT staff at every office.
Remote software deployment and patching
Security policy enforcement across all devices
Hardware and software inventory reports
Automate routine IT maintenance tasks
Manage Windows and Mac devices centrally
Frequently Asked Questions
How is GoTo different from TeamViewer or AnyDesk for remote support in India?
GoTo Resolve combines remote access with a full helpdesk and ticketing system — not just screen sharing. It also includes unattended access (reach devices without user presence), session recording, and endpoint management. For Indian IT teams supporting multiple offices, GoTo provides a more complete remote IT management platform.
Does GoTo work on slow or variable internet connections in India?
Yes. GoTo is designed to work on variable bandwidth conditions. The remote session quality adjusts automatically based on available bandwidth. It works reliably on 4G connections for basic support tasks, and on 10 Mbps+ broadband for full remote work scenarios.
Can GoTo Connect replace our office EPABX phone system?
Yes. GoTo Connect is a full cloud replacement for traditional EPABX/PBX systems. You get all the features of a traditional PBX — extensions, IVR, call forwarding, hunt groups — without the hardware. We handle the complete migration from your existing phone system, including number porting if needed.
Looking to enable secure remote work or modernise your IT support operations? National IT Service is an authorised GoTo partner. Get a free demo and pricing for your team.