Authorised Freshworks Partner
Freshchat (by Freshworks) is conversational support — live chat, WhatsApp, Instagram, FB Messenger, and AI bots in one inbox. As an authorised Freshworks partner, National IT Service supplies Freshchat with GST invoice, WhatsApp Business Cloud API connection, bot scripting, and CRM sync.
Up to 10 agents
1+
1+
1+
Compared to Intercom (~₹6,000+/agent/month starting), Freshchat is competitive on price with stronger Indian-language support (Hindi, Tamil, Telugu, Bengali, Marathi, Gujarati). Compared to Zoho SalesIQ Professional (~₹1,580/month, includes 5 operators), Freshchat is more expensive per agent but stronger on AI bots and Freshworks ecosystem. Through National IT Service you get INR billing, GST invoice, WhatsApp Business Cloud API setup, Freddy bot scripting for your top 20 FAQs, and CRM integration (Freshsales, Zoho CRM, Salesforce).
WhatsApp +91 98119 98370. We supply license + WhatsApp Cloud API setup + Freddy bot scripting + CRM integration + agent training. Typical go-live 2-4 weeks.
Zoho SalesIQ is cheaper (₹830/month base) and bundled tightly with Zoho CRM. Freshchat is more expensive (₹1,649/agent) but has stronger AI (Freddy intent bot), better multilingual handling, and a more mature WhatsApp + Instagram + Messenger inbox. Pick SalesIQ for cost; pick Freshchat for AI-led scale support.
Yes — Growth plan and above. We connect Meta WhatsApp Business Cloud API to Freshchat as a native channel. Inbound WhatsApp messages route to agents like any chat; templates and broadcast messages go out through Freshchat. Meta's per-message fees (₹0.115-0.87 depending on category) are billed separately on top.
Freddy uses intent recognition to handle Tier-1 queries automatically (order status, password reset, FAQ). Typical Indian D2C deployments deflect 25-45% of chat volume to Freddy, freeing agents for complex queries. Bot accuracy improves with usage — we train the bot on your historical tickets during onboarding.
Yes. 33 languages supported including Hindi, Tamil, Telugu, Bengali, Marathi, Gujarati, Punjabi, Kannada, Malayalam, Odia. Auto-translation lets one English-speaking agent handle queries from regional-language customers (replies translate live in both directions).
Native — Freshchat conversations create Freshdesk tickets automatically; Freshchat contacts sync to Freshsales as CRM leads/contacts; agent unified inbox shows tickets + chats + emails together. This is the strongest reason to pick Freshchat over alternatives if you are already on Freshdesk/Freshsales.
Get Freshchat + WhatsApp + Freddy bot live in 4 weeks — INR billing, GST invoice.