Authorised Freshworks Partner

Freshservice Pricing in India 2026 — ITSM Plans in INR

Freshservice (by Freshworks) is the modern ITSM platform — ITIL-aligned ticketing, asset management, change management, and service catalogue. As an authorised Freshworks partner, National IT Service supplies Freshservice with GST invoice, ITSM workflow configuration, and integration with your existing IT tools.

Plans & pricing (INR)

Starter — ₹1,799 / agent / month (billed annually)

1+

Growth — ₹4,599 / agent / month (billed annually)

1+

Pro — ₹8,499 / agent / month (billed annually)

1+

Enterprise — ₹10,499 / agent / month (billed annually)

1+

India-specific notes

Compared to ServiceNow ITSM at ~₹8,500-25,000/user/month (and 3-6 month implementations), Freshservice delivers similar ITSM functionality at 50-80% lower cost and 4-6 week implementations. Through National IT Service you get INR billing, GST invoice, ITSM workflow configuration (incident, problem, change, request fulfilment), asset discovery setup, service catalogue design, and integration with Active Directory, Microsoft 365, JumpCloud, Zoom, and Slack/Cliq.

How to buy

WhatsApp +91 98119 98370. We supply license + ITSM configuration + AD/SSO integration + asset discovery + agent training. Typical go-live in 4-8 weeks.

Frequently Asked Questions

Freshservice vs Jira Service Management — which for Indian IT teams?

Jira Service Management has deeper developer-centric integration (with Jira Software). Freshservice is purpose-built for ITSM with better out-of-the-box ITIL alignment, faster setup, and stronger asset management. For most Indian IT teams not deeply on Atlassian, Freshservice is the better fit. We have done several Jira-to-Freshservice migrations.

Does Freshservice include asset management / CMDB?

Yes — from Growth plan. Agent-based discovery for Windows, macOS, Linux (auto-detects hardware specs, installed software, patch level). Network discovery for printers, switches, IoT. Manual asset entry for contracts, licenses, etc. Asset-to-ticket linking for full traceability.

Can Freshservice handle change management for our compliance audits?

Yes — Pro plan and above. CAB workflows, change calendar, risk assessment, approval chains, and full audit trail. Indian BFSI clients use this for RBI compliance audits; healthcare clients for HIPAA/NABH.

How does Freddy AI help IT agents?

Freddy auto-categorises tickets (e.g., "password reset" → routed to L1 with knowledge article surfaced), suggests responses based on similar past tickets, summarises long ticket threads, and predicts SLA breach risk. Enterprise plan only.

Can Freshservice replace ServiceNow for an Indian mid-market company?

For most mid-market organisations (under 5,000 employees, standard ITSM needs), yes — at 50-80% lower TCO. ServiceNow makes sense when you need deep platform customisation (workflow engine for non-IT processes like HR ops, legal ops, procurement). For pure ITSM, Freshservice is the more pragmatic choice.

Replace ServiceNow or roll out ITSM fast — we deploy Freshservice + asset discovery + ITIL workflows in 4-8 weeks.