Authorised GoTo Partner

GoTo Resolve Pricing in India 2026 — Remote Support + RMM

GoTo Resolve (formerly GoToAssist + Central) is the unified remote support + RMM (Remote Monitoring and Management) platform — replacing legacy TeamViewer + separate RMM stacks with one integrated tool. As authorised GoTo partner, National IT Service supplies GoTo Resolve with GST invoice, deployment, and ongoing managed service.

Plans & pricing (INR)

GoTo Resolve Free — ₹0

Up to 3 agents

Remote Support — From ₹2,500 / agent / month (billed annually)

1+

Remote Access — From ₹3,500 / agent / month

1+

Complete — From ₹5,500 / agent / month

1+

India-specific notes

Compared to TeamViewer Premium (~₹4,000/agent/month) and ConnectWise ScreenConnect, GoTo Resolve delivers integrated remote support + RMM + helpdesk in one license — typically lower TCO than buying separate tools. Through National IT Service you get INR billing, GST invoice, unattended deployment (silent MSI for Windows endpoints), ticketing configuration, and RMM policy setup.

How to buy

WhatsApp +91 98119 98370. We supply license + deployment + ticketing/RMM setup + agent training. Typical rollout 1-3 weeks for 100-endpoint deployment.

Frequently Asked Questions

GoTo Resolve vs TeamViewer vs Zoho Assist?

TeamViewer: most-deployed remote support, premium pricing, broad enterprise feature set. Zoho Assist: cheapest credible alternative, tight Zoho ecosystem, ₹500/agent/month. GoTo Resolve: integrated remote support + RMM + helpdesk in one — better for MSPs and IT teams that want bundle vs separate tools. For pure remote support, Zoho Assist wins on price. For integrated IT operations platform, GoTo Resolve wins.

What is RMM and do we need it?

RMM = Remote Monitoring and Management. Monitor endpoint health (disk space, CPU, memory, patch status, security software status), proactively alert before failures, deploy software/patches at scale, run automation scripts. For internal IT supporting 50+ endpoints, RMM dramatically reduces reactive ticket volume — typical 30-50% reduction in user-reported issues post-RMM deployment.

How does helpdesk ticketing work in GoTo Resolve Complete?

Built-in ticketing: users submit tickets via email, web portal, or chat; agents triage and respond; tickets can escalate to remote sessions or RMM-triggered automation. Integrates with Slack, Teams, Zoho Cliq for notifications. Smaller than Freshservice/Zoho Desk but adequate for internal IT helpdesk needs.

Can MSPs use GoTo Resolve for client management?

Yes — built for MSPs. Multi-tenant: manage multiple client organisations from one MSP console; per-client billing/reporting; isolated client data. Indian MSPs running 5-50 client SMBs typically pick GoTo Resolve over building separate stacks.

Implementation timeline for a 200-endpoint Indian SMB?

Week 1: Console setup, agent installer customised. Week 2: Deploy unattended agents via Group Policy (silent install, no user interruption). Week 3: Configure RMM policies (patch schedule, monitoring thresholds, automation scripts). Week 4: Train IT team, go live. Total: 4 weeks to operational, 8-12 weeks to full RMM maturity (ticket reduction, automation library).

Get GoTo Resolve deployed across your fleet in 4 weeks — INR billing, GST invoice.