Authorised Zoom Partner

Zoom Contact Center Pricing in India 2026 — CCaaS in INR

Zoom Contact Center is Zoom's omnichannel contact-centre-as-a-service (CCaaS) — voice + SMS + chat + video + email routing for customer-facing support, sales, and service teams. As authorised Zoom partner, National IT Service supplies Zoom Contact Center with GST invoice, Indian DID procurement, IVR design, and CRM integration.

Plans & pricing (INR)

Voice Essentials — ~₹6,500 / agent / month (billed annually)

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Premium (Voice + Digital) — ~₹9,500 / agent / month (billed annually)

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Elite — ~₹13,500 / agent / month (billed annually)

1+

India-specific notes

Indian DID numbers and 1800-toll-free are procured separately at ₹500-2,500/month per number. Outbound minutes are PAYG or bundled (varies by plan). Through National IT Service you get INR billing, GST invoice, Indian DID procurement, multi-level IVR design, skills-based routing setup, supervisor dashboards, agent training, and CRM/helpdesk integration (Zoho CRM, Salesforce, Freshdesk).

How to buy

WhatsApp +91 98119 98370. We supply license + DIDs + IVR + CRM integration + agent training. Typical go-live: 4-8 weeks for a 25-agent contact centre.

Frequently Asked Questions

Zoom Contact Center vs Exotel / Knowlarity / Ozonetel for Indian contact centres?

Exotel/Knowlarity/Ozonetel are Indian-origin CCaaS specialists — strong on Indian DID variety, TRAI compliance maturity, and Indian-market support. Zoom CC is stronger when you also use Zoom Meetings (escalate from voice to video instantly), want unified admin across video + voice + CC, or have a global footprint. Pure Indian contact centres often pick Indian specialists; multinational/hybrid setups favour Zoom CC.

Does Zoom Contact Center support WhatsApp Business?

Yes — on Premium plan. We connect Meta WhatsApp Business Cloud API to Zoom Contact Center as a native channel. Inbound WhatsApp messages route to agents like calls/chats; outbound templates and broadcasts go out through Zoom CC. Meta's per-message fees billed separately.

Can supervisors monitor / barge / coach calls?

Yes — all plans include silent monitor (listen without being heard), whisper coach (only agent hears supervisor), and barge (3-way call). Real-time dashboards show queue depth, agent state, SLA metrics. Standard for Indian contact centre operations.

How does AI Companion work in Zoom Contact Center?

AI Companion (Elite plan) auto-summarises completed calls (key points, action items), suggests responses during chats based on knowledge base, detects sentiment shifts in calls, and helps post-call wrap-up. Reduces average handle time (AHT) by 15-25% in typical deployments.

Can Zoom CC integrate with Zoho CRM or Salesforce?

Yes. Native CTI integration with Salesforce; CRM screen-pop on inbound calls; outbound click-to-call from CRM record; call disposition/notes sync back to CRM. Zoho CRM via API + Zoho Voice connector. Indian deployments often run Zoho CRM + Zoom CC together — we configure the integration during setup.

Get Zoom Contact Center live in 6-8 weeks — INR billing, GST invoice, full setup support.