Integration Guide

WhatsApp + Zoho Desk Integration for Indian Customer Support

For Indian businesses, WhatsApp is the dominant customer support channel. Integrating WhatsApp Business API with Zoho Desk converts every WhatsApp conversation into a trackable ticket, enables multi-agent handling, and logs full history. Below is the setup.

Zoho Desk + Wati / AiSensy / Interakt: Most popular Indian path. Wati (₹2,500/month), AiSensy (₹3,000), or Interakt (₹3,500) provide WhatsApp Business API + Zoho Desk integration. Messages create Zoho tickets.
Zoho Desk native WhatsApp (Meta direct): Zoho Desk has direct Meta WhatsApp integration via Zoho's own BSP relationship. Available on Zoho Desk Enterprise plan. Similar functionality, integrated billing.

Frequently Asked Questions

What is the total cost of WhatsApp + Zoho Desk for Indian SMBs?

Zoho Desk Standard ₹450/agent/month + Wati Pro ₹2,500/month base + Meta charges ~₹0.15-0.75/message. For 10-agent support team handling 5,000 conversations/month: ₹4,500 (Zoho Desk) + ₹2,500 (Wati) + ₹3,000 (Meta) = ~₹10,000/month total. Compared to staffing 10 phone agents, dramatically cheaper.

Can multiple agents respond to WhatsApp on the same number via Zoho Desk?

Yes — that's the core value of WhatsApp Business API + Zoho Desk integration. Single WhatsApp number, multiple agents see incoming messages, assignment rules route to specific agent, conversations logged centrally. Customer experiences a single WhatsApp number; internally you have a scalable team.

Free WhatsApp + Zoho Desk setup for Indian customer support — multi-agent inbox + chatbot.