Vendor Profile
Freshworks was founded in Chennai in 2010 and became one of India's most successful SaaS companies, going public on NASDAQ in 2021. It offers a suite of customer engagement tools used by 60,000+ businesses globally.
Both are excellent. Freshdesk tends to have a more modern UI and better omnichannel support (including WhatsApp, which is crucial in India). Zoho Desk integrates better with other Zoho apps. If you're already in the Zoho ecosystem, use Zoho Desk. If starting fresh, Freshdesk's free plan is very generous.
Yes, Freshdesk and Freshchat support WhatsApp Business API integration, which is crucial for Indian customer support operations. You can respond to customer WhatsApp messages directly from the Freshdesk agent console.
Want to implement Freshworks products for your business? We are authorised Freshworks partners in India.