Authorised Tata Communications Partner
Tata InstaCC is Tata Communications' enterprise cloud contact centre — designed for 100-5,000 agent operations needing carrier-grade reliability, deep telephony customisation, and omnichannel routing. As authorised Tata partner, National IT Service supplies InstaCC with GST invoice, agent rollout, IVR design, and CRM/BPO integration.
50+ agents
50+ agents
500+ agents
InstaCC is priced for mid-to-large contact centres (50+ agents minimum) — for under 50 agents, Tata Smartflo or Exotel/Knowlarity are typically better-fit. Pricing is bespoke based on agent count, channels, DIDs, minutes, recording retention, and managed-service depth. Through National IT Service you get INR billing, GST invoice, full implementation (typically 12-20 weeks for 200+ agents), CRM/BPO integration, agent training, and quarterly performance review.
WhatsApp +91 98119 98370. We engage Tata's sales and solution engineering team, scope your contact centre requirements, deliver bespoke quote, and project-manage the rollout end-to-end.
Smartflo is the SaaS/mid-market product (5-100 agents typical, faster deployment, simpler admin). InstaCC is the enterprise platform (100-5,000+ agents, deeper customisation, on-premise hybrid, dedicated managed service). For BPOs, banks, insurers, e-commerce platforms with 100+ agents, InstaCC. For sales/support teams under 100 agents, Smartflo.
Yes. InstaCC has open APIs for CTI integration with any CRM/BPO platform. We integrate with Salesforce, Oracle Service Cloud, Genesys, NICE, Avaya CC Elite, in-house Java/.NET applications. Custom integration typically adds 4-8 weeks to project timeline.
InstaCC includes call recording storage in the per-agent fee (typical: 1-2 years online + archive). For BFSI clients needing 7+ year retention, we configure offload to AWS S3 / Azure Blob / on-premise NAS. Search and retrieval via InstaCC console with full audit trail.
Yes. For clients with regulatory or data-sovereignty constraints (BFSI, government, defence), InstaCC can deploy partially on-premise with cloud orchestration. We do this for clients who need recordings to stay on-premise but want SaaS agent desktop and routing.
For a 200-agent omnichannel deployment: 12-20 weeks. Phase 1 (4 weeks): requirements + design + carrier provisioning. Phase 2 (4 weeks): platform configuration + CRM integration. Phase 3 (4 weeks): pilot with 25 agents. Phase 4 (4-8 weeks): full rollout + agent training + supervisor enablement. Larger deployments (500+ agents) scale to 20-30 weeks.
Enterprise CCaaS evaluation — we engage Tata solution architects for bespoke quote in 2 weeks.