Integration Guide

Zoho CRM + JustDial Integration: Capture Every Local Business Lead Automatically

JustDial is India's leading local search and lead generation platform for SMBs. Every call or inquiry through JustDial can now automatically appear as a lead in Zoho CRM — enabling instant follow-up and proper sales tracking. This integration is essential for Indian service businesses in 2026.

Zoho CRM JustDial Connector: Official Zoho CRM extension for JustDial — available in Zoho Marketplace. Connect your JustDial account and all leads sync automatically to Zoho CRM.
JustDial API + Zoho Flow: For advanced workflows — use JustDial's lead push API with Zoho Flow to trigger multi-step automations: CRM lead creation + WhatsApp message + email + task assignment simultaneously.

Frequently Asked Questions

Does the Zoho CRM JustDial integration work for missed calls too?

Yes — JustDial's lead push includes missed calls. When a potential customer calls your JustDial listing but you miss the call, the caller details are still pushed to Zoho CRM as a lead so your team can call back promptly.

Can I track which JustDial category or location is generating the most leads?

Yes — Zoho CRM custom fields capture JustDial category, listing, and caller location. You can build reports in Zoho CRM or Zoho Analytics showing lead volume and conversion by JustDial category — helping you optimise your JustDial listing investment.

How does JustDial integration help with the DPDP Act?

JustDial leads include consent from callers who initiated contact (implied consent). However, for DPDP Act compliance, you should record the source of consent in CRM and ensure you do not use the contact for unrelated marketing without explicit opt-in.